Svetislav Janković
10.55836/PiP_22304A
U radu se razmatra neizvesnost koju trpe potrošači pri kupovini avio-karata. Ona se ispoljava u dva oblika. Prvo, kao nedorečenost u ceni karte prilikom njene kupovine, tako što se u početnim koracima kupovine ističe jedna cena, a docnije, pri neposrednom zaključenju ugovora, potrošaču se predočava druga, konačna cena uvećana najčešće za naknade za registrovani prtljag, obroke u toku leta i osiguranje. Drugi oblik neizvesnosti postoji kada je prevoz vazduhoplovom sastavni deo složenijeg ugovora o organizovanju putovanja. Tada je moguće da se poveća ukupna cena čitavog paket aranžmana zbog povećanja cene prevoza, najčešće iz razloga promena na tržištu nafte. Zaključuje se da su oba povećanja cene karte neopravdana, s obzirom na to da stvaraju neizvesnost na strani potrošača, iako je drugi oblik pravno uređen, i najčešće nedvosmisleno predočen korisniku.
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