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Dec 29
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MAIN DEFICIENCIES IN THE IMPLEMENTATION OF EXTRAJUDICIAL RESOLUTION OF CONSUMER DISPUTE

Savo Vešković

10.55836/PiP_25406A
ABSTRACT /

By the end of 2025, or at the beginning of the following year, the adoption of a new Consumer Protection Act is expected, which will be the sixth piece of legislation in this century governing this area. Although the currently applicable law largely aligns the extrajudicial resolution of consumer disputes with Directive 2013/11/EU, the 2024 White Paper highlighted the lack of an obligation for mediators to publish reports on their work. Th is administrative shortcoming is not the only problem with the existing law, as a number of practical difficulties have been identified in its implementation. Some of the key shortcomings refer to: the submission of proposals by consumers and their consideration by mediators; the merchant’s response to the submitted proposal, particularly where it is incomplete or absent; the need to simplify the procedure for signing agreements; and the status and role of the mediator in the extrajudicial resolution of consumer dispute. In this context, this paper will analyze all disputed norms and shortcomings of the Consumer Protection Act related to the extrajudicial resolution of consumer dispute, with special reference to the Draft Consumer Protection Act, comparative law solutions, and past practice. Simultaneously, de lege ferenda proposals for improving the legal framework will be presented.

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